Terms of Service

In this Agreement (hereinafter — the “Agreement”), the following terms shall have the following meanings:

1. This Agreement governs the terms of provision of Services by the Supplier — Nordicneural Systems LTD, operating under the brand Simplecloud Base — and applies to all Orders placed by the Client via the Client Dashboard or another agreed method.
2. Placing an Order through the Client Dashboard (or other agreed method) constitutes the Client’s offer to enter into this Agreement on the terms set out herein and in the relevant Order.
3. The Supplier may accept the Client’s offer in one of the following ways:
   • (i) by sending an order acceptance notice via e-mail and/or in the Client Dashboard; or
   • (ii) by actually commencing the provision of Services.
   Upon such acceptance, the Agreement shall be deemed concluded and binding on the Parties.
4. In case of conflicts between the terms of this Agreement and the specific Order, the terms of the Order shall prevail regarding the relevant Service.
5. The Supplier reserves the right to refuse acceptance of an Order at its discretion, including but not limited to cases of suspected fraud, violation of this Agreement or usage policies, applicable legal requirements, or technical or regulatory restrictions.
6. The Client confirms that prior to placing an Order they have read and accepted the terms of this Agreement, the Privacy Policy, and other applicable documents in full.
7. Use of the Services after Order acceptance constitutes the Client’s full and unconditional acceptance of the terms of this Agreement.

3.1 Rates and Billing

1. The cost of Services is indicated in Tokens and/or fiat currency in the Client Dashboard. The Supplier may change rates by notifying the Client at least 30 (thirty) days in advance, unless otherwise specified in the relevant Order.
2. Charges for Services begin at the Service Commencement Time. Unless otherwise specified in the Client Dashboard, payment is made in advance for the selected period, hours, or days. Pay-as-you-go resources are billed at the end of the relevant billing period.

3.2 Account Top-Up

1. The Client can top up their account by purchasing Tokens via a payment agent (including credit/debit card processing and other available methods). The Client may be required to provide additional data requested by the payment agent (e.g., address, payment details). The Supplier does not store full payment card details.
2. Upon successful payment, the corresponding number of Tokens is credited to the Client’s balance at the rate published in the Client Dashboard.

3.3 Token Usage and Deductions

1. Tokens are deducted upon Service activation and/or order confirmation, depending on the type of Service and chosen activation process (including pre-moderated Services such as GPU servers).
2. VPS servers, GPU servers, and Kubernetes clusters are billed based on actual usage unless otherwise specified. Costs are calculated automatically based on hourly or other applicable rates in the Client Dashboard.

3.4 Auto-Renewal

1. Unless otherwise specified, Services are subject to auto-renewal by default. At the end of the paid period, the system will attempt to deduct from the Client’s balance an amount equal to the previous period and extend the Service for an equivalent period.
2. If there are insufficient Tokens, the Supplier will notify the Client via e-mail. Notification may be repeated the following day. If the balance remains insufficient after two notifications, the Supplier may suspend and/or delete the Service. Deletion is irreversible; refunds for unused periods are generally not provided unless otherwise agreed with support.
3. The Client may disable auto-renewal of any Service at any time via the Client Dashboard.

3.5 Refunds and Disputed Transactions

1. Refunds for unused Service time are generally not provided. Exceptions may be considered individually by support at the Client’s request sent to support@simplecloudbase.com.
2. Any billing disputes must be reported by the Client within 30 (thirty) days from the date of the transaction or invoice. After this period, disputes are deemed waived.

3.6 Taxes

1. All prices and amounts do not include taxes, fees, or other mandatory charges unless explicitly stated. The Client is responsible for paying all applicable taxes and fees in accordance with applicable law.

The Supplier provides the following main Services. The description below includes ordering, access, creation times, auto-renewal, and deletion procedures.

4.1 General Principles for All Services

1. Orders are placed via the Client Dashboard. When placing an Order, the Client specifies required parameters (region, configuration, period/number of hours, etc.).
2. For VPS activation, after the Service is activated, the Client receives access credentials and a one-time password (if applicable) via e-mail. The Client must change this password upon first login. Credentials are also stored in the Client Dashboard.
3. Deleting a resource from the Client Dashboard is considered a confirmed action by the Client; the Supplier is not responsible for restoring deleted data unless otherwise agreed.
4. The technical deployment of Services is carried out using the Supplier’s platform and infrastructure partners (including DigitalOcean and other providers). The Supplier uses the partners’ APIs for automatic deployment and resource management. Mention of partners is purely informational and does not imply that the Supplier is a subsidiary of such partners.

4.2 VPS (Virtual Servers)

1. Parameters: OS choice (images), region, number of vCPUs, RAM, disk size, additional options (snapshots). The Client specifies rental hours (minimum 24, maximum 744).
2. Process: upon order confirmation, the cost of the selected hours is deducted; the system automatically creates the server and notifies the Client via e-mail. Access credentials are available in the Client Dashboard, one-time passwords are sent by e-mail.
3. Auto-renewal: if enabled, the system will attempt to deduct the same amount and extend the server for the same period at the end of the paid time. For failure, see clause 3.4.2.
4. Deletion: the Client may delete the server at any time; deletion is irreversible. Unused payment is non-refundable except as determined by support.

4.3 GPU Servers

1. Features: parameter selection (GPU type, vCPU, RAM, disk, region, rental hours) and mandatory field “Purpose / Task Description”.
2. Moderation: GPU orders are queued for administrator review. Review usually takes several business days; the Supplier contacts the Client via e-mail with approval/denial or clarification request.
3. Activation and payment: upon approval, the Service is activated, and the required amount is deducted. No deduction occurs if denied.
4. The Supplier reserves the right to deny GPU activation if illegal use or security risks are suspected.

4.4 Managed Databases (Managed DB)

1. Parameters: DBMS selection, version, region, storage size, performance.
2. Creation: deployment takes the time indicated in the interface; upon completion, access is provided in the Client Dashboard.
3. Deletion: the Client may delete the database in the Dashboard; deletion is irreversible.

4.5 Kubernetes Clusters (K8s)

1. Parameters: K8s version, region, node configuration, number of nodes, rental period.
2. Deployment time: approximately 5–30 minutes depending on configuration.
3. Access: after deployment, the Client receives a notification and can request kube-config/access in the cluster section of the Dashboard.
4. Support: the Supplier provides infrastructure and access; the Client manages applications and configurations inside the cluster.

4.6 Game Servers

1. Parameters: game selection (initially: Counter-Strike, Minecraft, Dota; list may expand), region, rental period in days.
2. Deployment: automatic game environment creation — 10–15 minutes.
3. Access: credentials and server address are available in the Dashboard and sent by e-mail.
4. Restrictions: game servers are for personal non-commercial use; commercial rental, resale, or use for large tournaments requires separate written approval.

5.1 Target Availability

1. The Supplier aims for an annual availability of virtual machines and Services at 99.95% (except for exceptions listed below).

5.2 SLA Exceptions

1. SLA does not apply in cases of: (i) scheduled maintenance; (ii) Force Majeure; (iii) Client software/hardware failure; (iv) Client actions violating these Terms; (v) failures of infrastructure partners beyond the Supplier’s control.

5.3 Incident Management

1. Upon receiving an incident report, the Supplier aims to respond within target times — up to 30 minutes for critical incidents.
2. Standard requests (password reset, start/stop/reboot) — target response/execution time up to 3 hours.

5.4 Compensation

1. In case of confirmed unavailability below the target level, the Supplier may provide compensation in the form of credits. To request compensation, the Client must submit a detailed report with supporting information to support@simplecloudbase.com.

1. Simplecloud Base respects user privacy and processes personal data in accordance with GDPR and UK GDPR.
2. Detailed information on data collection, purposes, legal bases, transfer, storage, data subject rights, and security measures is provided in the separate Privacy Policy.
3. Clients must review the Privacy Policy before using the Services. Use of Services after publication constitutes consent to the Privacy Policy.

1. “Confidential Information” includes any information marked confidential, as well as commercial and technical information of the Parties.
2. Each Party shall keep such information confidential and not disclose it to third parties except: (i) to employees/contractors on a need-to-know basis; (ii) to comply with law; (iii) with the other Party’s consent.
3. Confidentiality obligations survive during the term of the Agreement and indefinitely thereafter.

1. All rights to software, interfaces, documentation, branding, and Supplier materials belong to the Supplier and/or its licensors.
2. The Client retains rights to their own data and applications hosted within the Services.
3. The Client may not copy, decompile, reproduce, or otherwise extract the Supplier’s source code or trade secrets.

1. The Supplier warrants that it has the right to provide the Services and will perform them with “commercially reasonable care.”
2. Except as explicitly stated, the Supplier disclaims all other warranties, express or implied (including fitness for a particular purpose, uninterrupted operation, etc.).

1. Each Party agrees to indemnify and hold harmless the other Party from any losses, expenses (including legal fees and court costs) arising from claims by third parties related to:
   • (i) the Party’s violation of applicable law;
   • (ii) failure to fulfill obligations under the Agreement;
   • (iii) content posted by the Client within the Services.
2. Indemnification obligations do not cover damage resulting from the other Party’s fault or Force Majeure events.

1. Under no circumstances shall the Supplier be liable for indirect, incidental, punitive, special, or consequential damages (including lost profits, data loss, or reputational harm).
2. The Supplier’s total liability under or in connection with this Agreement is limited to the amount paid by the Client for Services provided during the preceding three (3) months (or another period agreed between the Parties).
3. Limitations of liability do not apply to:
   • (i) death or personal injury caused by the Supplier’s negligence;
   • (ii) fraud;
   • (iii) other cases expressly prohibited by applicable law.

12.1 Suspension

1. The Supplier may suspend Services (in whole or in part) immediately and without prior notice in cases of:
   • (i) Client’s breach of this Agreement (including payment obligations);
   • (ii) threats to platform security;
   • (iii) requests by governmental authorities;
   • (iv) detection of unlawful use.

12.2 Termination

1. The Client may terminate the Agreement at any time by ceasing use of Services and deleting their Account. Services that do not require further obligations end automatically; deleted data can be restored only if backups exist and a fee is paid, if applicable.
2. The Supplier may terminate the Agreement and delete the Client’s account in cases of material breach, failure to comply with payment terms, bankruptcy, or other grounds specified in the Agreement.

12.3 Consequences of Termination

1. After termination, the Supplier may delete all Client data unless the Client requested and paid for a recovery service within the specified period (minimum 30 days before deletion), unless otherwise required by law.

1. Neither Party shall be liable for failure to perform obligations due to Force Majeure. The affected Party must promptly notify the other Party and take reasonable steps to mitigate the impact.
2. If the impossibility of performance continues for more than thirty (30) consecutive days, either Party may terminate the relevant Orders by notifying the other Party.

14.1 Severability

If any provision of this Agreement is found invalid, illegal, or unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law. Parties agree to replace the invalid provision with a valid provision closest in meaning and economic effect.

14.2 Assignment

1. The Client may not assign, transfer, or otherwise dispose of rights and obligations under this Agreement without the Supplier’s prior written consent.
2. The Supplier may assign rights and obligations to affiliates or in connection with restructuring, mergers, sale of business or assets without the Client’s consent, provided the successor assumes obligations under this Agreement.

14.3 Notices

1. All notices and communications under this Agreement shall be in electronic form to the email addresses provided by the Parties.
2. Notices from the Supplier to the Client are sent to the email registered by the Client and are deemed delivered upon sending unless an automatic delivery failure notice is received.
3. Notices from the Client to the Supplier are sent to:
   Supplier: info@simplecloudbase.com

   Legal address: 74 Amathountos str. Flat 309, Agios Tychonas 4532, Limassol, Cyprus

14.4 Relationship of Parties

The Parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment, or fiduciary relationship.

14.5 Amendments

The Supplier may unilaterally amend this Agreement and other applicable terms by notifying the Client via e-mail and/or publishing an updated version on the website. Continued use of Services after changes implies consent. If the Client disagrees, they may cease using Services.

14.6 Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Cyprus. Any disputes arising from or in connection with this Agreement shall be resolved by the courts of the Republic of Cyprus unless mandatory consumer protection laws provide otherwise.

1. As users are natural persons from Europe, Parties must comply with applicable consumer rights. If an Order has been placed but the Service Commencement Time has not yet occurred (i.e., the service has not been activated/server not created), the Client may withdraw from the Order within 14 calendar days of purchase and request a refund, except where the Client explicitly agreed to immediate execution and confirmed the loss of the right to cancel (under the “services started” rule in EU directives).
2. If the Service has been started at the Client’s request (e.g., automatic server creation immediately after payment) and the Client consented to immediate start, the right of withdrawal may be lost under applicable law. Refunds in such cases are at the discretion of support.

1. For technical issues, billing, Service operations, refunds, and disputed charges, the Client may contact support at: support@simplecloudbase.com.
2. For matters related to personal data, data subject rights under GDPR or other applicable data protection laws, the Client may contact support at support@simplecloudbase.com, unless a specialized contact is specified.
3. For general administrative questions not related to technical support, the Client may contact info@simplecloudbase.com.
4. Supplier legal information:
   Supplier: Nordicneural Systems LTD

   Registration number: ID No. 01300600916

   Legal address: 74 Amathountos str. Flat 309, Agios Tychonas 4532, Limassol, Cyprus
5. The Supplier may update contact information by publishing current details on the website and/or Client Dashboard. Continued use of Services after updates constitutes acceptance of the updated information.