Refund Policy

Refunds are granted only in exceptional circumstances and at the sole discretion of the Company. Submission of a refund request does not automatically entitle You to receive a refund. Each request will be reviewed individually, taking into account the factual background and justification provided by You.

All refund requests must be submitted exclusively by email to support@simplecloudbase.com.

Each request must explicitly contain:

• Your account details;
• A clear description of the reasons for requesting a refund;
• Any supporting evidence or documentation deemed relevant;
• Where applicable, information necessary for exercising the right to data portability of Your personal data.

Refund requests that do not comply with these formal requirements may be rejected without further consideration.

The Company undertakes to review refund requests within ten (10) business days from the date of receipt of a complete request. You will be informed by email of the decision regarding Your refund request.

Refunds, when granted, apply exclusively to the price of Tokens purchased and remaining in Your account.

Please note:

• Transaction fees, bank commissions, currency conversion costs, and any other associated charges are strictly non-refundable.
• All expenses related to the execution of the refund, including deductions imposed by payment service providers, shall be borne by You and will be deducted from the refunded amount.

Refunds will not be granted in the following circumstances:

• Deletion of Your account at Your own initiative;
• Termination of business relationships due to material breach of the Terms of Service by You;
• Loss of access to Your account caused by Your failure to comply with security obligations;
• Dissatisfaction with the Services where the Company has duly provided access to the purchased functionality.

By purchasing Tokens or subscribing to the Services, You acknowledge and expressly agree that:

• The Company’s obligations are limited to providing access to cloud and AI-powered services through the Simplecloud Base platform.
• You further agree that this Policy is exhaustive, and no other rights of refund or withdrawal apply, except as required by mandatory statutory provisions of consumer protection law.

For all inquiries regarding this Policy, please contact support@simplecloudbase.com.