1. Scope of Application and Definitions
This Privacy Policy covers personal data when We act as the data controller.
Personal Data – any information that identifies or could be used to identify an individual, including name, contact details, payment information, etc.
Controller – We act as a controller when processing personal data for Our own purposes, e.g., when You provide personal data to open an account.
Processor – We act as a processor when processing personal data on behalf of Our Customers or third parties, according to their instructions or legal requirements.
This Policy does not apply to third-party applications offered through Our Services or linked via Our Website. Please review third-party privacy policies separately.
2. Core Privacy Rights
We recognize the following core privacy rights:
- Right to know what personal data We hold about You.
- Right to access, correct, or delete Your personal data.
- Right to data portability.
- Right to set individual marketing and advertising preferences.
Where technically feasible, We provide self-service tools to exercise these rights. Otherwise, requests will be handled manually. If We cannot honor a request for legal or other reasons, We will explain why, including rights to appeal or submit complaints under applicable law.
3. Personal Data We Collect
Personal Data Provided by You
Name, email, phone number, address, payment details, and other information submitted when using Our Services or contacting Us.
Automatically Collected Personal Data
IP address, device information, pages visited on the Website, interactions, and analytics data.
Personal Data from Other Sources
Publicly available data, social media, and lawful third-party data providers.
Data Generated Through Services
Inferences and insights created via data analytics and AI linked to a specific user.
Data Collected During Service Usage
Name and surname, date and place of birth, time of birth, sex, email, password, IP address, device info, location data, question history, billing details, payment method, user behavior.
Purposes of Collection
- Account creation and management.
- Service customization.
- Website and service improvements.
- Transaction processing and customer support.
- Website analytics and traffic measurement.
- Fraud detection and security enforcement.
You will be informed and can opt-out of any additional personal data collection performed on an ad-hoc basis.
4. No Sale of Personal Data
We do not sell, lease, rent, or transfer personal data to third parties for monetary or other considerations.
5. Disclosures to Others
We may disclose personal data:
- To service providers and processors for business operations, security, payment processing, customer support, contests, analytics, or other related activities.
- To business partners providing some Services.
- To comply with legal obligations, protect legal rights, prevent harm, or enforce agreements.
- In case of sale, merger, or transfer of business assets to a third party.
6. Identifiers
We use optional and mandatory identifiers.
- Optional identifiers: support, website performance, advertising.
- Mandatory identifiers: account verification, service continuity, security, essential service functionality.
7. “Do Not Track” and Other Signals
We do not respond to browser “Do Not Track” signals but recognize universal opt-out mechanisms where required by law, such as the Global Privacy Control.
8. Data Storage
We store personal data on Our systems and with trusted service providers, including cloud providers such as Amazon Web Services.
9. International Transfers
Your personal data may be processed and stored within the EEA and Cyprus. In exceptional cases, it may be transferred outside the EEA, with adequate measures to ensure data protection standards.
10. Retention
Personal data is retained as long as necessary for the Services, compliance with law (e.g., AML/CTF), and to respond to legitimate claims, including litigation.
11. Security
We implement risk-based security measures, employee training, and require Our providers to follow similar standards. Transfers outside the EEA comply with applicable legal standards.
12. Children
We do not knowingly collect personal data from anyone under 18 without parental or legal guardian consent. Contact info@simplecloudbase.com if You believe We have collected such data.
13. Legal Basis for Processing
We process personal data based on consent, contract fulfillment, legitimate interests, or other lawful bases, depending on Services used and user location. Questions can be sent to support@simplecloudbase.com.
14. Non-Discrimination
Exercising privacy rights will not result in discrimination.
15. No Financial Incentives
We do not provide financial incentives for providing personal data.
16. Policy Updates
We may revise this Policy by posting updates on Our Website or directly notifying Customers. Changes apply to prior data only to the extent they do not reduce existing rights.
17. Contact
Questions about this Policy can be directed to support@simplecloudbase.com. Responses are provided within 30 days.
Need a copy or deletion request?
Email support to exercise your privacy rights.
